CUSTOMER TRAINING
CarrierWeb Implementation Guidelines
CarrierWeb takes a continuous focus on training very seriously. Equipment installations can be done by two different methods depending on the customer’s desire.
- Method 1: Train the Trainer. CarrierWeb will deploy Field Service Engineers to customer terminals or sites to train personnel on installation of hardware. This training will be hands on and conducted over a two-day period.
- Method 2: CarrierWeb installation. CarrierWeb will deploy installation personnel to your designated sites to complete all installations. We prefer to send two people per site; however, depending on vehicle numbers we will send more or less to specific sites. Our personnel will install 6-8 units per day. Installations typically take less than 30 minutes per unit.
Driver Training
Driver Training is accomplished through the trainer methodology. During the installation process CarrierWeb schedules training sessions at your facilities. This training will be led by our Field Customer Services department. Driver training typically takes less than two hours. We also have on-line animations for driver training, and a leave behind booklet for the driver that is specific to your workflow and TMS. On-line driver animation training takes approximately 10 minutes to watch.
Dispatch Training
In order to train the trainer properly, we require a classroom and/or conference room with internet connectivity. Dispatch training will take a full day. After the first day of training we will stay on-site for an additional day to oversee your trainers training of additional personnel. At the end of the second day we ask your trainer to sign a training checklist. In addition, we offer online training animations and online user manuals for your dispatchers at no charge.
Other Training Needs
Depending on your organization and the exact CarrierWeb® modules you are using, our Field Customer Services associates may also schedule additional training for, for example, your safety personnel and your maintenance personnel.
